Refund & Cancellation Policy

1. Policy summary

This Policy applies to CyberNet AI Pro monthly and yearly subscriptions purchased directly through CyberNet. It should be read with the Terms of Service and any price, renewal, or promotion displayed at checkout.

2. Billing authorisation

By confirming a Pro purchase, you authorise CyberNet and Stripe to charge the selected payment method for the initial period and each automatic renewal, including applicable taxes and clearly disclosed fees. Stripe may request authentication, update card details through supported network services, retry failed payments, and apply fraud controls.

3. How to cancel

Cancel through CyberNet → Account → Manage Billing. This opens the Stripe Customer Portal, where available. If the portal is unavailable, email [email protected] from the account email before the next renewal.

Unless the portal or applicable law states otherwise, cancellation is effective at the end of the current paid period. Pro remains available until that date, and no later renewal should be charged. Deleting the CyberNet account does not automatically cancel an active subscription.

4. General refund rule

Payments are generally non-refundable after a billing period starts, and CyberNet does not normally provide prorated refunds for unused time, partial months, early cancellation, forgotten cancellation, reduced usage, or dissatisfaction with an analysis result.

CyberNet may approve a full or partial refund in its discretion, and will provide a refund where required by applicable law.

5. Situations that may qualify

A refund request may be considered for:

• duplicate charges for the same subscription period;
• a confirmed CyberNet or Stripe billing error;
• an unauthorised charge reported promptly and supported by reasonable information;
• failure to provide paid Pro access for a material period because of a verified CyberNet fault;
• a payment taken after a properly completed cancellation; or
• another situation where applicable law requires a refund.

Temporary maintenance, third-party outages, individual failed analyses, usage-limit exhaustion, inaccurate results, or loss of browser-stored reports do not automatically create a refund right, subject to mandatory consumer law.

6. Requesting a refund

Email [email protected] with:

• the CyberNet account email;
• charge date and amount;
• invoice or Stripe receipt identifier, if available;
• the reason for the request; and
• supporting screenshots or evidence, with sensitive payment details redacted.

Do not send full card numbers, passwords, one-time codes, or private keys. CyberNet may request identity or account verification.

7. Processing time

CyberNet aims to review complete refund requests within 10 business days. Approved refunds are submitted to Stripe and may take additional time to appear depending on the bank, payment method, currency, and country. CyberNet cannot control bank processing time.

8. Currency, taxes, and conversion

CyberNet prices are stated in USD unless checkout states otherwise. Your bank may apply exchange-rate differences, cross-border fees, or other charges. Refunds are normally issued in the original transaction currency and amount, so the converted amount received may differ because of exchange-rate movement or bank fees.

9. Chargebacks and disputes

Contact CyberNet first so billing errors can be investigated quickly. This request does not limit your lawful right to contact your bank or dispute an unauthorised transaction. Knowingly filing a false or abusive chargeback may result in account restriction and evidence being provided to the payment provider.

10. Trials, discounts, and promotions

Promotional prices, coupons, and trials may have specific terms shown at checkout. Unless stated otherwise, a discounted subscription renews at the standard then-current price after the promotional period. Cancelling during a trial prevents a future charge only when the cancellation is completed before the trial ends.

11. Mandatory consumer rights

Nothing in this Policy excludes a refund, cancellation, withdrawal, or other remedy that cannot lawfully be excluded in your country. If local law gives stronger rights, those rights apply.

12. Contact

Billing, cancellation, and refund support: [email protected].