Refund & Cancellation Policy

1. Policy summary

CyberNet AI Pro is a recurring monthly or yearly subscription. It renews automatically until cancelled. The amount and interval are shown before checkout. Unless applicable law or an approved exception requires otherwise, payments are non-refundable after a billing period begins.

2. Billing authorisation

By selecting Pro and accepting the checkout disclosure, you authorise Stripe and CyberNet to charge the selected payment method for the initial term and each renewal. Monthly subscriptions are currently advertised at USD $9.99 per month and yearly subscriptions at USD $95.90 per year unless checkout clearly shows another amount.

3. How to cancel

Cancel through Account → Manage Billing. If the billing portal is unavailable, contact [email protected] before the next renewal and include the account email. Cancellation normally takes effect at the end of the current paid term.

Deleting an account does not automatically cancel an active subscription. Cancel billing first.

4. Access after cancellation

Unless checkout or applicable law states otherwise, Pro access continues until the end of the paid billing period. After that, the account returns to Free and Pro-only history, downloads, or planned features may become unavailable.

Business team accounts. A Business subscription is owned by the team owner, and only the owner can cancel it. When a Business subscription is cancelled or lapses, Business access ends at the close of the paid period for the owner and every member of that team at the same time. Each member's account then returns to whatever plan it independently holds, which for most members is Free. Members cannot cancel the team subscription, and a member leaving the team does not cancel or reduce the owner's subscription — the seat simply becomes free for someone else. Removing a member takes effect immediately and does not generate a refund or proration for the remainder of the paid period.

5. General refund rule

CyberNet generally does not provide refunds, credits, or prorated amounts for unused time, accidental non-use, a changed decision, failure to cancel before renewal, or features clearly described as coming soon or concept previews.

6. Situations that may qualify

CyberNet may approve a refund for a duplicate charge, confirmed billing error, unauthorised transaction after reasonable verification, a material failure to provide purchased access, or another situation required by applicable law. Approval is case-specific and does not create a continuing obligation.

7. Requesting a refund

Contact support promptly with the account email, charge date, amount, last four card digits if appropriate, and a clear explanation. Do not send complete card details, passwords, one-time codes, or identity documents unless support provides a secure and lawful method.

8. Processing time

Approved refunds are submitted to Stripe promptly. The bank or payment provider controls when funds appear, which may take several business days. CyberNet is not responsible for bank processing times.

9. Currency, taxes, and conversion

Prices are displayed in the stated currency. Banks may apply exchange rates, international fees, taxes, or other charges that CyberNet does not control and normally cannot refund.

10. Chargebacks and disputes

Contact CyberNet first so a billing error can be investigated. This does not limit lawful rights to contact a bank or dispute an unauthorised charge. CyberNet may provide checkout, acceptance, usage, cancellation, and account records to the payment provider when responding to a dispute.

11. Trials, discounts, and promotions

Promotional prices, coupons, and trials may have specific terms shown at checkout. Unless stated otherwise, a discounted subscription renews at the then-current standard price after the promotional period.

12. Mandatory rights and contact

Nothing in this Policy excludes a refund, cancellation, withdrawal, or remedy that cannot lawfully be excluded. Billing and cancellation support: [email protected].